Shipping Policy
Last updated: September 15, 2026
Order Processing
Orders for in-stock products are generally prepared for shipment within 1–2 business days after payment is successfully completed.
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Customized, made-to-order, special-order, or temporarily unavailable products may require additional preparation time. We will contact you if a significant delay affects your order.
Shipping Area
Miles Conrad Encaustics currently ships to addresses within the United States. International shipping is not currently available through the website. If you wish to ship an order outside of the US, please phone or email to request a quote.
Shipping Method and Charges
Orders are generally shipped through USPS Priority Mail.
Shipping charges are calculated or displayed during checkout before an order is submitted. Costs may vary according to the destination, package size, package weight, and products ordered.
Delivery Estimates
Processing time and shipping time are two separate timeframes. Our 1–2 business-day processing period is the time normally required to prepare an in-stock order before it is given to USPS.
Delivery dates supplied by USPS are estimates and are not guaranteed by Miles Conrad Encaustics. Weather, holidays, emergencies, service interruptions, USPS staffing issues, USPS branch closures, and other circumstances outside our control may delay delivery.
Tracking
When tracking is available, it will be sent to the email address associated with the order. Tracking information may take time to update after a shipping label is created or the package is accepted by USPS.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address needs correction. We cannot guarantee that an address can be changed after an order has been prepared or shipped.
Additional shipping costs caused by an incorrect or incomplete address, refused delivery, or unclaimed package may be the customer’s responsibility.
Lost, Delayed, or Damaged Packages
If tracking shows that a package is delayed or missing, contact us so we can help review the shipment. A USPS investigation or claim may be required before a replacement or refund can be considered.
If an order arrives damaged, contact us promptly and provide the order number, a description of the damage, and photographs of the product, packaging, shipping box, and shipping label. Please retain the damaged product and all original packaging while the matter is reviewed.
Contact Us
Miles Conrad Encaustics
Email: service@custom-encaustics.com
Phone: (520) 820-6410
